Returns & FAQ

Returns Policy

You may return items within 30 days of delivery for a full refund or exchange. The item must be in its original condition and packaging.

Return Process:

  1. Contact Us: To initiate a return, please email us at darulhassaan@gmail.com with your order details and reason for return.
  2. Repack the Item: Ensure the item is securely packaged in its original packaging.
  3. Ship It Back: We will provide you with a return address and any necessary shipping instructions.
  4. Refund/Exchange: Once we receive and inspect the returned item, we will process your refund or exchange. Refunds will be issued to the original payment method used for the purchase.

Please Note:

  • Custom or personalized items may not be eligible for returns unless they arrive damaged or defective.
  • Shipping costs for returns are generally the responsibility of the customer unless the return is due to an error on our part or a defective product.

Frequently Asked Questions (FAQ)

1. What types of payment do you accept?

We accept major credit cards, debit cards, and other payment methods available on our website.

2. How long does shipping take?

Shipping times vary based on your location and the shipping method selected. We aim to process orders promptly, but delivery times are estimates and can be affected by third-party carriers and customs.

3. Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order's status.

4. Do you offer international shipping?

Yes, we offer worldwide shipping. Shipping costs and delivery times will be calculated based on the destination.

5. How can I cancel or modify my order?

To cancel or modify an order, please contact us as soon as possible at darulhassaan@gmail.com. Once an order is processed or shipped, changes may not be possible.

6. What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us immediately at darulhassaan@gmail.com with details and photos of the issue. We will assist you in resolving the problem.

7. Can I customize my walking stick or cane?

Yes, we offer customization options for materials, handle designs, and engravings. Please contact us to discuss your specific requirements and to receive a quote.

8. How can I contact customer support?

For any questions or assistance, you can reach us at darulhassaan@gmail.com. We are here to help!